Privacy Policy

Last updated: February 2026

1. Introduction

This Privacy Policy explains how Williams Estates Direct Limited (trading as Williams Estates) and Williams Lettings Limited (trading as Williams Lettings) collect, use, store, and protect your personal data when you use our website www.williamsestates.com and any services provided through it.

We are committed to protecting your privacy and complying with UK and EU data protection laws, including the General Data Protection Regulation (GDPR). By using our website or services, you agree to the practices described in this policy.

2. Who we are

Williams Estates Direct Limited

1 Crown Lane, Denbigh LL16 3AA

Email: hello@williamsestates.com

Phone: 01745 299 199

Williams Lettings Limited

1 Crown Lane, Denbigh LL16 3AA

Email: hello@williamsestates.com

Phone: 01745 299 199

3. Personal data we collect

We may collect the following types of personal data:

• Identity information: name, title, date of birth (if provided)

• Contact information: email address, phone number, postal address

• Property information: details of properties you are selling, buying, or renting

• Usage data: IP address, browser type, pages visited, and interaction with our website (collected through cookies, including Google Analytics)

• Marketing preferences: whether you wish to receive marketing communications from us

We do not knowingly collect personal data from children.

4. How we use your personal data

We use personal data for purposes including:

• Providing estate agency and property services

• Communicating with you regarding your enquiry, sale, or rental

• Improving our website and services using analytics data

• Sending marketing communications if you have consented

• Complying with legal obligations

5. Legal basis for processing

We process your personal data under one or more of the following legal bases:

• Your consent

• Performance of a contract with you

• Compliance with legal obligations

• Legitimate interests, such as improving our services or protecting our business

6. Sharing your personal data

We do not sell your data. We may share your personal information in the following limited circumstances:

• Third-party service providers (e.g., property portals, mortgage services) only if they agree to GDPR-compliant processing

• Legal, financial, or regulatory authorities when required by law

• Other companies within the Williams Estates group where necessary to provide services

7. Cookies and similar technologies

We use cookies to improve your experience.

8. Data retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Personal data that is no longer required will be securely deleted or anonymised.

9. Security of your personal data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

10. Data breach procedures

In the event of a data breach, we have procedures in place to comply with GDPR and UK law, including:

• Assessing the scope and risk of the breach

• Notifying the relevant supervisory authority within 72 hours if required

• Informing affected individuals when there is a high risk to their rights and freedoms

• Taking steps to contain and mitigate the breach

11. Your rights

Under GDPR and UK law, you have rights including:

• The right to access your personal data

• The right to correct inaccurate or incomplete data

• The right to request deletion of your personal data

• The right to restrict or object to processing

• The right to withdraw consent at any time

• The right to data portability

To exercise your rights, contact us using the details in Section 2. We will respond within the legally required timeframe.

12. International data transfers

If your personal data is transferred outside the UK or EU, we ensure that appropriate safeguards are in place to protect your data in line with GDPR requirements.

13. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “Last updated” date will reflect any changes.

14. Contact us

For questions about this Privacy Policy, to exercise your rights, or for any concerns regarding your personal data, please contact:

Williams Estates Direct Limited

1 Crown Lane, Denbigh LL16 3AA

Email: hello@williamsestates.com

Phone: 01745 299 199

Williams Lettings Limited

1 Crown Lane, Denbigh LL16 3AA

Email: hello@williamsestates.com

Phone: 01745 299 199