Making a complaint

At Williams Estates, we strive to deliver the highest standard of service to every client, every time. However, we understand that sometimes things don't go exactly to plan. When that happens, we want to know about it so we can put it right and improve our business.

Most issues can be resolved quickly and informally. Before submitting a formal written complaint, please give us a call. We would welcome the opportunity to discuss your concerns over the phone and find an immediate solution.

Estates Lettings

If your issue cannot be resolved informally over the phone, you can escalate it through our formal, in-house complaints procedure outlined below. To ensure your concerns are thoroughly investigated in accordance with The Property Ombudsman (TPO) guidelines, all formal complaints must be made in writing.

Most issues can be resolved quickly and informally.
Don't let a small frustration turn into a formal complaint. Reach out to our team today and let us get your property journey back on track.

Estates Lettings

Williams Estates Direct Limited (Trading as Williams Estates, Company No. 10327940)

Williams Lettings Limited (Trading as Williams Lettings, Company No. 10325497) are registered in England and Wales.

Registered Office: 102 Bowen Court, St Asaph Business Park, St Asaph, LL17 0JE.