Making a complaint
Let's make it right.
At Williams Estates, we strive to deliver the highest standard of service to every client, every time. However, we understand that sometimes things don't go exactly to plan. When that happens, we want to know about it so we can put it right and improve our business.
Let's Talk First
Most issues can be resolved quickly and informally. Before submitting a formal written complaint, please give us a call. We would welcome the opportunity to discuss your concerns over the phone and find an immediate solution.
If your issue cannot be resolved informally over the phone, you can escalate it through our formal, in-house complaints procedure outlined below. To ensure your concerns are thoroughly investigated in accordance with The Property Ombudsman (TPO) guidelines, all formal complaints must be made in writing.
Formal Complaints Procedure
WE ARE HERE TO HELP
Most issues can be resolved quickly and informally.
Don't let a small frustration turn into a formal complaint. Reach out to our team today and let us get your property journey back on track.